Shipping and returns
Two ways to buy, with different terms. Please check which one applies to your order.
Single units bought through Amazon
If you bought one unit through our Amazon listing, Amazon's shipping times, return window and A-to-z guarantee apply, and returns are handled entirely through your Amazon account. Nothing on this page overrides that.
Orders placed directly with us
Volume orders arranged by email or through the pricing request form ship from South Carolina.
- Orders confirmed before 2pm Eastern on a business day ship the same day. Otherwise the next business day.
- Ground service within the continental United States, typically two to five business days in transit.
- Tracking is emailed as soon as the label is created.
- We do not currently ship outside the United States.
Returns on direct orders
Unopened units may be returned within 30 days of delivery for a full refund of the purchase price. Return shipping is the buyer's responsibility unless the return is our error.
If a unit is dead on arrival or cannot be provisioned to a cloud fax account, tell us and we will replace it or refund it in full, including shipping both ways. We would rather hear about it than have you fight with it.
Units that have been opened and used, but are otherwise in resalable condition with all accessories and packaging, may be returned within 30 days subject to inspection.
What we cannot refund
We sell hardware only. We are not a cloud fax provider and cannot refund a subscription you bought from someone else, or a phone line you cancelled. Please confirm your provider arrangement before you disconnect anything.
Reaching us
Email sales@linebridgesupply.com. We answer on business days, usually within one.